Shipping policy

Shipping Policy

Last updated: August 24, 2026

At FAANTO Store, we work to make sure your order is processed and delivered safely and efficiently.

1. Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

2. Delivery Time

Estimated delivery times depend on your shipping destination and the shipping method selected at checkout.

Typical delivery times are:

  • France: 3–7 business days

  • European Union: 5–10 business days

  • Other destinations: 7–15 business days

These are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the destination, package size, weight, and delivery method.

4. Tracking

When available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after shipment.

5. Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our control, including:

  • Weather conditions

  • Postal or courier delays

  • Customs processing

  • Public holidays

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

We will do our best to assist you if your order is delayed.

6. Incorrect Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping costs may apply if the package needs to be reshipped.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible at:

khalidmust8@gmail.com

Please provide your order number and, where applicable, photos of the damaged package or product.

We will work with the relevant delivery provider to investigate the issue and find an appropriate solution.

8. Customs and Import Fees

For orders shipped outside the European Union, customs duties, taxes, or other import charges may apply depending on the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

FAANTO Store
Email: khalidmust8@gmail.com